Premium service tech training for plumbing, HVAC or electrical home service companies that want to dominate! This two day class for HVAC, Plumbing, Electrical Service Technicians will teach your techs how to take customers off the market for your competition. They will learn how to deliver a service visit that is memorable and maximizes revenue while at the same time, generating positive online reviews. We’ll help you craft an image of professionalism that telegraphs to your customer that your company is the only company to call.
We’ll help you deliver good, better and best options to a customer using a conversational style that will yield higher average service invoices for each call. We’ll show how to educate the customer about needed repairs and service by asking questions that are designed to get you a higher invoice on each call.
No pressure. No tactics. No upselling. Just plain old premium service at a premium price with happier customers as a result!
The interactive exercises throughout this course are designed to:
- Educate you on how to capture your customer’s attention and engage them
- Utilize proven educational processes that lead to increased average tickets, maintenance agreement sales and add-on/accessory sales.
- Make your customers aware of replacement benefits without selling them anything
- Delivering logical options that make sense for your customer and earn their approval
- Equipment benefits that drive sales and/or lead generation
- Tools and techniques to eliminate objections
- Relationship Building
- Settling Client Anxiety
- Sharing Recommended Options
- Good, Better & Best Price Presentation
- Setting Leads for Replacement
- Mastering Flat-Rate Pricing
2 Days at your Shop
- $2495/day regardless of the number of students
- Client pays cost of instructor flight, transportation, hotel and meals