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Category: call booking

Five Days to Better Service Call Booking – Day Five

Congratulations, you made it! If you've been following this blog series we've talked about not giving prices over the phone, why you need to charge a diagnostic fee, how to use a structured call booking process and how to eliminate objections. We talked about how…...
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Five Days to Better Service Call Booking – Day Four

Yesterday we talked about how to overcome the diagnostic fee objection and earlier we had talked about how to vaporize the Ball Park Price Objection. Today we're going to talk about some best practices your call takers should be incorporating into their process every time…...
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Five Days to Better Service Call Booking – Day Three

Yesterday, we talked about the need for a scripted call taking process and specifically "what you can expect during our visit to your home". Most companies just find a time that's available and book the call. No relationship or value building. Nothing to give the…...
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Five Days to Better Service Call Booking – Day Two

Yesterday we talked about the importance of a friendly, memorable greeting when your call takers first answer the phone. Be different sounding. Say something that is going to make your customers feel good about the decision to call your company. We also talked about resisting…...
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Five Days to Better Service Call Booking – DAY ONE

  For the next five days, I'm going to post some best practices that your company can start doing IMMEDIATELY in the call centre. Why there? Because if you don't book any calls for service then you're out of business, it's as simple as that.…...
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