It’s hard to grow your business if you aren’t booking calls properly. Home Service Profits can teach you how to obtain a 90% call conversion ratio. That’s right, we’ll teach you how to book 9 of 10 calls. You’ll learn how to stop giving prices over the phone (they will ALWAYS hang up and call someone else to see if they can get it cheaper!) and why you need to charge a diagnostic fee.
Key Teaching Points:
- Calming your Frustrated Caller
- Creating a customer service experience on the phone
- Relationship Building
- Setting the stage for service agreement sales
- Accuracy in gathering client information
- Dispatch for dollars
- Offer the best solution
- Overcoming the ballpark price objection
- Overcoming the diagnostic fee objection
- Overcoming “not soon enough” objection
- Tracking call conversion ratio
- Outbound calling for lead generation
- MUCH MORE!
This eight-hour course is a live webinar held over two four-hour sessions. Participants will receive a workbook via email and we can deliver this course at a time that works for you!
$195.00 for individuals
$695.00 for companies with up to four call takers
Think of how much your business will grow if you’re booking 90% of the calls for service that come into your shop. Want to learn more? Fill out the form!