Training Is A Process – Not An Event

I was a professional trainer long before I ever worked in the contracting industry – two decades. Where did I learn how to train people? In the army – it’s where you typically find the best trainers anywhere with the highest success rate. I was an infantry soldier, so everything I taught had a life-or-death[…]

Stop Leaving $$$ On The Table!

Do you know what the difference between an active need and a passive need is? It’s really simple: active needs are the reasons why homeowners called your company in the first place. (I’ve got no heat. I’ve got no hot water. I’ve got no AC. My toilet won’t stop running.) You go out to these[…]

Change Or Be Changed – It’s Up To You

  It’s tough work trying to make a profit in the plumbing, HVAC, electrical or roofing business. Depending on where you live, it’s often a tight market and competition is fierce among home service providers. Yet in every market, there are always one or two companies who don’t seem to suffer the way your company[…]